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January is always our busiest month. As a result, we are currently responding to Technical Support calls on a call-back basis. We will return your call as quickly as we can. We suggest that you make sure you have taken full advantage of the Learning Tools at ProcareSupport.com such as our Live Webinars, How-To Videos and the Procare Getting Started Guide.

Helpful Notes:
  • Run Version 9 until you are comfortable operating v10.
  • Our customers have enjoyed a high level of success with data conversion between the two programs. It is important that you follow the conversion steps, especially in the preparation of your Version 9 data.

W2 End of Year Program
  • If you are a Payroll customer, the W2 Program and 2010 tax tables will be ready for download/shipment the week of January 11th.
  • Already ordered the W2 program for 2009? You’ll receive an email with download instructions the week of January 11th.
  • Still need to order the W2 Program for 2009? Please click here 

Data Hosting
  • We will be contacting you in the next few weeks to get you set up.

Payroll, Accounts Payable/General Ledger Clients
  • If your order included Payroll, or Accounts Payable/General Ledger, you will receive your entire order later this year.
  • If you would like to get started with the available Procare modules (Family Data, Family Accounting, Agency Accounting, Employee Data, Attendance Tracker, or Food Program), we can ship them to you. Please email us at sales@procaresoftware.com and let us know.

Operating v10 and Version 9 Together
  • If you choose to run v9 and v10 side by side, here are some ways to make your transition easier.

    For Payroll:
    • Employees clock in/out through v10.
    • Run the v10 Time Card Summary at end of pay period.
    • Continue to cut pay checks in Version 9 by keying in hourly totals.
    • Once hours are entered on the Gross screen, process withholdings and the net check.
    • When you implement v10, post a total year to date Payroll entry summarizing your Version 9 paychecks.

    For Accounts Payable/General Ledger:
    • Process AP and GL in Version 9 as usual.
    • Run a Receivable Journal summary from v10 Family Accounting and make a journal entry to the General Ledger in Version 9.

If You Do Call Tech Support
  • Leave a clear and concise message about the nature of your call. All calls will be answered in the order they are received.

Thank you for your patience during this busy time of year. As always, we appreciate your business!