Procare Update Questions
- What is included in the annual Update?
- Why should I update?
- Do I have to update?
- Will I still receive free customer support if I don’t buy an update?
- How often should I update?
- Do I need to pay separately to update each module?
- How will I know when it is time to update my software?
- How do I order an update?
- Is updating easy?
- What will an update do to my data?
- Are free updates available?
- What about international shipping?
What is included in the annual Update?
Throughout the year, Procare is regularly updated to keep pace with technological advances in software development as well as the evolving needs of the childcare industry. Procare Updates include:
- Exciting new features to improve daily childcare management
- Overall system enhancements to optimize performance and speed
- Technological enhancements to ensure ProCare’s compatibility with newer computers and operating systems
- Free, one year subscription to the Online Update Service allowing you to download the latest version of Procare at any time.
Why should I update?
The new features alone are a good reason to update. These enhancements are developed to assist you in running your business more effectively and accurately. Other improvements may include enhancements to overall operation of the system. Though some enhancements may not be obvious, your system may respond faster or generate reports more quickly.
Do I have to update?
No. Updating your system is recommended and to your benefit but not required. Annual updates are only a requirement for those customers who use Procare's toll-free technical support services.
Will I still receive free customer support if I don’t buy an update?
No. Procare provides quality, toll free support for software that has been updated annually. Your success is important to us and we are committed to ensuring that you receive the maximum benefit from your software investment. However, in order to continue providing excellent support in a timely manner, we cannot support older versions. Far too many calls to our support department involve issues in early versions that have been addressed in recent updates.
How often should I update?
Updating once a year allows you to continue to receive toll free support. Each update also includes a free, one year subscription to the
Online Update Service which gives you immediate access to the latest updates throughout the year, as they become available (requires an internet connection).
Do I need to pay separately to update each module?
No. The complete update, regardless of the number of modules you use includes every enhancement added to the system since your last purchased update.
How will I know when it is time to update my software?
Your software includes a reminder that will alert you when it is time to update. We will also send you a reminder letter.
How do I order an update?
The easiest way is by
Placing Your Order Online which saves you $15 off the regular price. Or you may
Print and FAX (or mail) an order form to us. An order form will also be included with your reminder letter. Orders by FAX, mail or phone do not qualify for the online discount.
Is updating easy?
Absolutely! Complete, easy to understand instructions are included with your Update.
What will an update do to my data?
Nothing. Although it is always a good idea to make daily backups, your data will not be affected.
Are Free Updates Available?
Yes. Free updates are available when you invest in additional
Software Modules for your existing system. Contact your
Software Consultant for more information. You may also qualify for a free update when you Tell a Friend about Procare.
What about International Shipping?
International orders (outside the U.S.) are shipped at current international rates. Or, choose to download your update only without any shipping involved.
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