Windows Updates! Please be sure all Windows updates have been installed prior to installing Procare.
Domain Controllers! Do NOT install Procare on a domain controller (DC). See: Microsoft KB2032911.
Windows Betas: Beta versions of Windows are NOT supported.
Application / Database Requirements
.Net Framework 4.7.1
SQL Native Client 11.3.6500
SQL 2008 SP2 (SQL Express Edition distributed with Procare version 10.2)
SQL 2014 (SQL Express Edition distributed with Procare version 10.3 – expected spring 2018)
Using Your Own SQL Database
Your Own Database: (Optional) You may use your own SQL database. Procare will work with SQL 2008 R2, 2012, 2014 and 2016. (Important! Procare 10.3 will require SQL 2014 or 2016 – expected spring 2018)
Support for Your Database: When using your own database, support is very limited. Procare Support cannot act as your database administrator (DBA). You are responsible for access and permissions to your database.
File Location: Procare is installed to the ‘Program Files’ directory on drive C of the local machine; for example C:\Program Files\Procare. For the non-Cloud version of Procare, if you are using your own SQL Server, the database will install to the default location configured within SQL.
Apple / Mac Computers
Procare is a Windows application. You can utilize a program like Parallels to create a virtual Windows PC on your Apple Macintosh, and that will allow you to install Procare. Also, you can use a program called Boot Camp to set up a separate partition for Windows to utilize Procare. See: Will Procare run on my Mac?Note: Your support will be limited if you set Procare up this way.
Procare Cloud is a service that stores your data on our cloud servers.
Required Internet Connection: a high speed broadband (cable, fiber, DSL) connection. Satellite and other forms of wireless internet (including cell phone hot spots) aren’t stable enough for Procare to function properly on the cloud.
Maximum ping rate to Southern Oregon: 120ms
Minimum available bandwidth: 1.5 Mbps/download, 0.5 Mbps/upload
Classroom Cameras! Cameras that broadcast through the internet will drastically affect your available bandwidth. This must be taken into account when considering whether Procare will function optimally. In some cases, a separate internet connection may be necessary.