This position is responsible for the technical design, planning, implementation, performance tuning, and recovery procedures for all corporate, private and public cloud systems. This person serves as a technical expert for the administration of complex networks, systems and services. Investigates and analyzes the feasibility of system/services requirements and develops system and services specifications. Manages testing and disaster recovery environments for critical applications / processes. Will ensure uptime SLAs. This position is expected to function as a mentor for junior members of the team.
Essential Duties and Responsibilities
Research and develop new system solutions that improve company technical processes.
Partner with management to implement new systems, services and environments.
Develop documentation for new systems/services and provide training for other Technical Operations members.
Define scope of work for new and existing products.
Ownership of monitoring local/remote systems and environments, proactively monitoring while working to eliminate false positives.
Determine the escalation process when working with vendors or other outside resources.
Ensure that services SLAs are being met.
Ensure preventative security measures to maintain PCI-DSS 3.2 compliance.
Engage in security incident analysis, reporting and remediation.
Continuous improvement of systems/services and the development of standard practices and procedures.
Function as an integral member of a team, provide technical expertise and suggest solutions to systems, services, private/public cloud issues.
Establish/maintain best practices and procedures for patch management, virus management, operating system upgrades and cloud services.
Install new Infrastructure software releases, system upgrades, evaluate and install patches, and resolve software related problems.
Participate in after-hours call coverage shared by team.
Proactively evaluate user support issues and identify areas requiring training.
Assist users with needs analysis, evaluation of their information requirements, and maintaining and troubleshooting desktop software.
Conduct hardware and software analysis and contribute to application and systems software development and support.
Provide support for other Technologies Operations Department staff and assist with the management of projects.
Description of Other Duties
Perform other duties as assigned.
Skills & Abilities
Ability to communicate clearly and concisely both orally and in writing.
Technical skills that include LAN/WAN administration, data and system security, Firewall/router configuration, and desktop support.
Practical/expert knowledge of MS Windows 10, Windows Server 2008R2 through 2016, Office365, Amazon AWS, Microsoft Azure, Cisco ASA, Cisco Firepower, Cisco Switching, Cisco Anyconnect, Avaya IP Office, SQL Server, Powershell programming, AD, DNS, DHCP.
Ability to understand and follow oral and written instructions.
Ability to work under pressure.
Ability to manage time and meet deadlines.
Ability to prioritize multiple tasks and organize large amounts of information.
Ability to maintain accurate records and necessary paperwork.
Ability to work courteously and effectively communicate with a diverse group of co-workers, clients and the public.
Five or more years of recent professional related experience in system administration, network/firewall administration, network/systems troubleshooting, AWS or Azure Cloud design/troubleshooting, or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Procare Software® is a rapidly growing, private equity backed, software company focused on the child care and early education markets. We are the leading provider of child care management software; our experienced team has been working in the child care management software business for over 20 years. Today, Procare Software® is used by over 30,000 child-centered businesses around the world.
We work hard to provide outstanding products and services to all our customers. Our team is dedicated to providing the best solutions for child care and we love being a part of the Procare family. Our downtown Medford office offers a modern workplace environment, complete with secured covered parking, a lounge/game room, café, and open office environment with views of downtown.
Employment is contingent upon successful completion of background investigation and credit check.
Drug-free work environment. No recruiters or agencies.
To apply, please send your resume to firstname.lastname@example.org.
NO PHONE CALLS PLEASE – If you are selected for an interview, a member of our team will contact you.