Support

Procare User Support. Simplified.

Procare Support is available via our support website any time, day or night. 

Whether you need help getting started, installing Procare or learning about our advanced features, we have the manuals, downloads and support topics to help. 

If you need one-on-one assistance, our support team is here to help. We offer remote assistance and one-on-one training sessions – see below for hours and contact information.

Procare Support desktop version

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Get help installing, getting started, or learning about our advanced features. We offer training sessions as well.

HoursMon–Fri 7 a.m. – 8 p.m. EST
Phone(800) 338-3884 option 2
Emailtech@procaresoftware.com
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Procare Support online version

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Everything you need to get started and answer your questions about Procare (formerly Kinderlime).

HoursMon–Fri 8 a.m. – 8 p.m. EST
Phone(877) 679-0950
Chathelp.procareconnect.com
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KidReports Support

Classroom management and parent engagement features designed for child care and early education learning centers.

HoursMon–Fri 8:30 a.m. – 7 p.m. EST
Phone(866) 233-3936 option 2
Emailkrsupport@procaresoftware.com
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SchoolCare Works Support

Flexible solutions for before and after school programs, franchises, Montessori, faith-based, and public and private schools.

HoursMon–Fri 8 a.m. – 6 p.m. EST
Phone(888) 600-7111
Emailscwsupport@procaresoftware.com
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MyProcare

Our online parent portal for families to view schedules, make mobile payments, register, and so much more.

HoursMon–Fri 7 a.m. – 8 p.m. EST
Phone(800) 338-3884 option 2
Emailtech@procaresoftware.com
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Tuition Express

Tuition Express is the easiest and safest way to collect one-time or automated tuition for child care, daycare or preschool.

HoursMon–Fri 9 a.m. – 7:30 p.m. EST
Phone(888) 419-5033
Emailsupport@tuitionexpress.com
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