Procare User Support. Simplified.

Procare Support is available via our support website any time, day or night. 

Whether you need help getting started, installing Procare or learning about our advanced features, we have the manuals, downloads and support topics to help. 

If you need one-on-one assistance, our support team is here to help. We offer remote assistance and one-on-one training sessions – see below for hours and contact information.

Procare Solutions Service Status

For up-to-the-minute information on your Procare service, visit our Status Page.

Procare Support desktop version


Get help installing, getting started, or learning about our advanced features. We offer training sessions as well.

HoursMon–Fri 7 a.m. – 8 p.m. EST
Phone(800) 964-1729
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Procare Support online version


Everything you need to get started and answer your questions about Procare (formerly Kinderlime).

HoursMon–Fri 7 a.m. – 8 p.m. EST
Phone(877) 679-0950
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KidReports Support

Classroom management and parent engagement features designed for child care and early education learning centers.

HoursMon–Fri 7 a.m. – 8 p.m. EST
Phone(800) 964-1729
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SchoolCare Works Support

Flexible solutions for before and after school programs, franchises, Montessori, faith-based, and public and private schools.

HoursMon–Fri 8 a.m. – 6 p.m. EST
Phone(888) 466-8296


Our online parent portal for families to view schedules, make mobile payments, register, and so much more.

HoursMon–Fri 7 a.m. – 8 p.m. EST
Phone(800) 964-1729
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Tuition Express

Tuition Express is the easiest and safest way to collect one-time or automated tuition for child care, daycare or preschool.

HoursMon–Fri 9 a.m. – 7:30 p.m. EST
Phone(888) 419-5033
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