Support

Check Out our Back-to-School Training Series

Back-to-school activities will be here before you know it and Procare is here to support you.  Check out our training videos and support articles that will help you navigate the busy season:

Procare User Support. Simplified.

Procare Support is available via our support website any time, day or night. 

Whether you need help getting started, installing Procare or learning about our advanced features, we have the manuals, downloads and support topics to help. 

If you need one-on-one assistance, our support team is here to help. We offer remote assistance and one-on-one training sessions – see below for hours and contact information.

Procare Solutions Service Status

For up-to-the-minute information on your Procare service, visit our Status Page.

Procare Support desktop version

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Get help installing, getting started, or learning about our advanced features. We offer training sessions as well.

HoursMon–Fri 6 a.m. – 9 p.m. ET
Phone(800) 964-1729
Emailtech@procaresoftware.com
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Procare Support online version

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Everything you need to get started and answer your questions about Procare (formerly Kinderlime).

HoursMon–Fri 6 a.m. – 9 p.m. ET
Phone(800) 964-1729
Chathelp.procareconnect.com
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SchoolCare Works Support

Flexible solutions for before and after school programs, franchises, Montessori, faith-based, and public and private schools.

HoursMon–Fri 6 a.m. – 9 p.m. ET
Phone(888) 466-8296
Emailscwsupport@procaresoftware.com
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MyProcare

Our online parent portal for families to view schedules, make mobile payments, register, and so much more.

HoursMon–Fri 6 a.m. – 9 p.m. ET
Phone(800) 964-1729
Emailtech@procaresoftware.com
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Tuition Express

Tuition Express is the easiest and safest way to collect one-time or automated tuition for child care, daycare or preschool.

HoursMon–Fri 9:00 a.m. – 7:30 p.m. ET
Phone(888) 419-5033
Emailsupport@tuitionexpress.com
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