Support

Our dedicated team of support professionals are available to provide timely solutions to help you with your Procare product.  Visit the Support Center below for your product and have 24-hour access to videos, how-to guides, free training webinars, FAQs and more!

System Status

For up-to-the-minute information on your Procare service, visit our status page.

a Procare account manager is shown alongside an illustration of a customer service representative and Tucker the penguin

Procare

Desktop Version

Hours:  M-F, 6am-9pm EST​
Phone:  (800) 964-1729​
Email: tech@procaresoftware.com

For support questions related to our
Windows Desktop version (Procare Cloud), MyProcare, Procare Select,
Parent Engagement &Tuition Express

Procare

Online Version

Hours:  M-F, 6am-9pm EST​
Phone:  (800) 964-1729
Chat:  help.procareconnect.com

For support questions related to our
Online version (Procare Connect, Tuition Express)

SchoolCare Works

Hours:  M-F, 8am-6pm EST​
Phone:  (888) 466-8296​

For support questions related to SchoolCare Works, DayCare Works & Tuition Express

Watch this quick tutorial about our three platforms

Watch this quick tutorial.


refer Procare and get a gift card

Refer Procare

Share Procare with a friend and get a $100 eGift card of your choice. 

If you have any friends or associates with a child care center who may need help running their businesses more effectively, let us know! We’ll be happy to connect with them to see how we can simplify their operations. Once they sign up, as a thank you for your referral, you’ll receive a $100 eGift card of your choice.

To make your referral, all you have to do is fill out this quick and easy form. Thank you for being a Procare customer!