Sam Loveland
CHIEF CUSTOMER OFFICER
Sam Loveland is the Chief Customer Officer at Procare Solutions. In her role, she leads the customer organization, with the mission of ensuring customers quickly get live and to value while guaranteeing their ongoing success.
Prior to joining Procare Solutions, Sam served as the Chief Customer Officer at Salesloft. There, she oversaw multiple functions, including Professional Services, Alliances, Customer Support, Customer Success and Renewals, and Customer Education.
Before Salesloft, she ran ServiceNow’s Customer Success organization, a 500+ global team focused on driving product adoption and value for customers. Sam has many years of experience leading post-sales organizations at market-leading SaaS companies like Salesforce, Yammer/Microsoft, and FinancialForce, where she ran functions such as Professional Services, Customer Success, Renewals, Support, and Training. She also spent over eight years at Deloitte Consulting, specializing in Customer Relationship Management (CRM) strategy and processes. Sam began her career as a software developer for large, global financial institutions.
Sam holds a B.A. in Quantitative Economics from UCSD and an MBA from Columbia University.