📈 Webinar: 2024 Trends to Help You Manage, Grow and Improve Your Child Care Business
Register

The Procare Leadership Team

We pride ourselves not only on the talent of our employees, but also the guidance and leadership of some of the brightest minds and most experienced executives in the child care industry. 

JoAnn Kintzel

Chief Executive Officer

JoAnn Kintzel

Chief Executive Officer

JoAnn Kintzel brings more than 25 years of experience in the software and financial industries to her role as chief executive officer of Procare Solutions.

Since taking over the helm of the company in October of 2016, she has overseen Procare Solutions’ continued evolution into the largest provider of child care management software. She has led the ongoing innovation of Procare offerings to meet the changing needs of child care programs across the country.  

Under her leadership, which has included strategic acquisitions as well as navigating the COVID-19 pandemic, Procare Solutions has grown to more than 37,000 child care businesses.

Her accomplishments include creating a successful enterprise strategy as well as a focused approach to company operations. The business objectives she develops drive revenue and profitability while advancing Procare’s software and merchant services operation.   

Prior to joining Procare, she served as the president of TaxAct, Inc (formerly 2nd Story Software, Inc.), a subsidiary of Blucora, Inc. Before her tenure at TaxAct, JoAnn served at AEGON USA Investment Management, a global life insurance and investment provider, as vice president/senior accounting manager/assistant controller. In addition, she served as a leader in a variety of financial and operational roles with Parsons Technology and its successor organizations of Intuit, Broderbund, The Learning Company and Mattel.  

Ms. Kintzel, the eighth of nine children, earned a Bachelor of Science degree with a double major in accounting and business administration from Mount Mercy University. She carves out as much time as she can to spend with family and taking part in outdoor activities including hiking, as well as attending and watching sporting events, traveling and reading.  

Marc Arseneau

Chief Financial Officer

Marc Arseneau

Chief Financial Officer

Marc is responsible for all aspects of finance, accounting, legal, human resources and risk management at Procare Solutions. 

He brings 30 years’ experience as a leader in strategic and operational finance within the software and technology services industries to this role.  

Prior to joining Procare Solutions in 2018, Marc was the CFO of Oildex, an AKKR portfolio technology company that was sold to DrillingInfo (now Enervus).

He has also held CFO roles at TTEC, a global customer experience company, and TriZetto, a health care technology company, in addition to senior finance roles at Microsoft and Cap Gemini.
  
Marc holds a Bachelor of Science in Finance and International Business from Northeastern University in Boston.
 
Marc and his wife are now empty nesters after seeing their 2 children off to college. Marc likes to play competitive cornhole and hike in the Colorado mountains in his spare time. 

Jon Pollock

Chief Product Officer

Jon Pollock

Chief Product Officer

Jon oversees a team of product managers and user experience designers who work tirelessly to deliver Procare’s customers with innovative child care center management SaaS and payment solutions. 
 
As head of product at Procare Solutions, Jon has laid the groundwork for Procare’s short-term and long-term product strategy. During his tenure at Procare Solutions, Jon has launched several new products and services including Procare Online (Procare’s new modern SaaS solution), mobile applications for both parents and teachers, as well as Procare Early Learning which includes a fully integrated all-digital early learning curriculum partnership and solution.  
 
Before joining Procare Solutions in 2019, Jon was senior vice president and head of the U.S. core product of Worldpay, a global leader in integrated omni-commerce payments that processes more than 40 billion transactions annually. 
 
Prior to Worldpay, he was vice president of product management and development at Asurion where he led the development of SoutoTM, a premium tech support offering for smartphone users sold via the carrier channel with over 40 million monthly subscribers.  
 
His background also includes 25 years of experience at leading payments and tech companies such as  WorldPay, Dell Inc, Intel Corp, Polaroid Corp, Ausrion, and Novell Inc.  At these companies, he developed a rounded skill set as he served in roles including product management, product development, product planning and marketing. 
 
When Jon is not working, he spends his time with his wife Melissa of 30+ years and their 4 children and soon be granddaughter. Jon loves all water sports and is an avid wake surfer.  Jon holds a Master of Business Administration from Brigham Young University.  

Tammie Hogan

Chief Customer Officer

Tammie Hogan

Chief Customer Officer

Tammie leads Procare Solutions’ customer success programs and customer experience strategies. Her role includes overseeing customer onboarding, technical support and account management. Tammie joined Procare Solutions in 2019 with over 20 years of experience in software and technology services as a customer success leader.  

Before joining Procare Solutions, she was the senior vice president of operations for DrillingInfo, LLC, where she led the project management office, implementation teams, customer support and training. Prior to DrillingInfo, Tammie was the chief operating officer of Oildex, where she led the operational teams that supported, implemented, and managed software customers. Prior to her software and technology experience, Tammie was an operational leader of multi-store retail management with the Gap Inc.  

Tammie holds a Bachelor of Arts degree in English Literature from the University of Colorado, Boulder (one of her favorite books is “Good to Great” by Jim Collins), She enjoys spending time with her family and traveling to new places. 

Klavs Miller

Chief Technology Officer

Klavs Miller

Chief Technology Officer

Klavs joined Procare Solutions in 2019. In his role as CTO, he oversees Procare’s technology strategy and execution and leads the software engineering and infrastructure teams delivering on Procare’s product roadmap. He also oversees information security and compliance. 
 
Prior to joining Procare Solutions, Klavs held similar senior technology leadership roles in companies including DHI Group/Dice.com, onTargetjobs, Quark, Vericept and Baan. He initially started his career as a software engineer, and holds a Bachelor of Science, Electrical Engineering from Herning, Denmark. 
 
When not working on delivering world-class solutions to customers, Klavs enjoys being active with his wife and son in many different sports, especially mountain biking, triathlon, basketball, tennis and volleyball.

Richard Ortega

Chief Revenue Officer

Richard Ortega

Chief Revenue Officer

Richard is responsible for executing Procare Solutions’ revenue-generation strategy, which includes acquiring new customers and helping the company continue to grow. 

He joined Procare Solutions in March of 2020 and shortly thereafter moved to Denver from New Jersey with his wife and their 15-year-old son.  

Richard’s career spans 20 years, primarily in New York, with experience in sales, marketing and partnerships. Most recently, Richard focused on scaling small business sales at Shutterstock and prior to that he held a variety of roles at Getty Images. His skills include data analysis, forecasting, creating successful go-to-market strategies as well as sales management. 

Richard studied Film and Video Production at Pratt Institute in Brooklyn, NY. In his free time, Richard enjoys golf, snowboarding and competitive billiards. 

Maia Tihista

CHIEF MARKETING OFFICER

Maia Tihista

CHIEF MARKETING OFFICER

Maia joined Procare Solutions in 2021, bringing over 25 years of experience in technology marketing working for Fortune 100 firms as well as start-ups. 
 
At Procare Solutions, she is responsible for marketing operations, product marketing and demand generation, and leads a team focused on new business and cross-sell opportunities.   
 
Prior to Procare, she was the executive vice president of marketing at Ministry Brands, a leader in church management software and payment solutions.  Before Ministry Brands, she led the marketing efforts at Flexera Software, an enterprise software solution for independent software vendors and global organizations.  In addition, she led the product marketing efforts for the client development division of LexisNexis, the largest provider of technologies and services for professional services firms. 
 
Maia earned Bachelor of Arts degrees in Communications and Business from Washington State University and a Master of Business Administration from Webster University. 
 
Outside of Procare Solutions, Maia has three adult daughters in college and has added four foster cats to her family over the years.  She is a high school volleyball official and spent many years on the road watching her twin daughters play college volleyball.   

David Schielein

Executive Vice President, Payments

David Schielein

Executive Vice President, Payments

David oversees Procare Solutions’ digital payments platform that enables millions of families and other users to seamlessly transmit payments for tuition and other services through payments made in-app, online or through in-center recurring payments.   
 
David leads a team who is responsible for the strategic oversight and day-to-day operations of securely transmitting billions of dollars annually and providing a wide array of payment choices for families to meet their lifestyles and budgets.   
 
David brings over 15 years’ experience leading high-growth technology companies from early-stage start-up to global Fortune 500 companies.  Before joining the Procare Solutions team in early 2022, David led delivery, growth and enablement of digital payments offerings through hundreds of software companies across North America. 
 
He earned a Bachelor of Science in Hospitality and Tourism Management San Diego State University. 
 
David now lives in Austin, Texas, with his wife and four kids.  When not running from one kid’s sporting activity to another, the family can be found traveling or entertaining friends at one of the many local lakes.   

Aldor Delp

General Manager, ChildPlus

Aldor Delp

General Manager, ChildPlus

As Procare Solution’s general manager of ChildPlus, Aldor is responsible for the strategy, operations and execution of the market-leading Head Start software and solutions provided by ChildPlus. By focusing the team on the vision of giving as many vulnerable children an opportunity to succeed as possible, Aldor and his team build a product that gives a positive user experience while providing other services that customers love and employees love to provide.  
 
Prior to joining Procare Solutions in early 2022, Aldor was the executive vice president for K-12 products at Community Brands, a software-as-a-service company with leading software for the private school market that delivered admissions, enrollment, tuition and payments solutions.  
 
Before that, he was the senior vice president of digital efficiency at Fiserv, where he led a team of product managers, software engineers and sales representatives who delivered back-office accounting, reconciliation and document management solutions to the world’s largest banks.  Additionally, Aldor held several executive roles at ADP from strategy to marketing to general management.  

He holds a Bachelor of Business Administration degree from Kennesaw State University and a Master of Business Administration from the Georgia Tech Scheller College of Business. 
 
Aldor lives in Milton, Georgia with his wife, son and daughter and their pack of four dogs. When not working with the incredible team at ChildPlus, Aldor and his wife are active in the Georgia dog rescue community. They also keep busy supporting their son in his competitive powerlifting career and Aldor practices Brazilian Jiu Jitsu whenever he can.