A crucial part of child care is establishing relationships with the families you work with so you can learn and grow together. Communication with parents allows you to provide the best possible care for each child. At the end of the day though, you’re a business owner, and it’s extremely difficult to listen to everyone at once while you’re running a growing business.
Listen360 gathers and consolidates all your customer feedback in real time and in one place, so you can address any complaints quickly, keep existing customers happy, and win more referrals. Happy customers are prompted to publish their reviews online and dissatisfied customers have a chance to express concerns privately. An integration with Procare Software allows you to run all aspects of your business even more seamlessly. With streamlined operations and a proactive customer dialogue, parents will have no doubt that you’re committed to the care their children deserve.
Procare customers, like Kiddie Academy and U-GRO, have seen what a partnership with Listen360 can do for their organizations. Andy Seguin, Director of Digital Marketing for Kiddie Academy, pays close attention to customer feedback reports on a daily basis. “What Listen360 allows us to do is to find out which customers could potentially be leaving,” he says, “and it allows us to work on building a better relationship with those customers.” Seguin and the rest of the team can be sure that as their network grows, so does their ability to serve those within it.
You should never have to choose between caring for your customers and growing your business. Let us automate the whole process so you can focus on doing what you do best. With Listen360, you can be sure your child care business sets the bar for customer satisfaction.