Child care centers deal with sensitive information daily. From schedules and payment details to health records, daycare administrators are responsible for safeguarding data that both parents and staff trust them to protect.
But traditional communication methods like phone calls, emails or even external messaging apps can unintentionally expose this sensitive data to risks such as cyberattacks or unauthorized access.
That’s why parents and administrators have a dedicated messaging channel in the Procare child care mobile app and web portal that provides administrator and authorized parents and guardians with a direct channel for private conversations.
Parent-to-administrator messaging offers a direct messaging solution between parents and center administrators that facilitates more confidential discussions around sensitive topics such as billing, registration and other important matters.
This messaging feature is Office Chat and is a separate chat channel. Teachers and parents can still message each other through the Classroom Chat.
When Parent-to-Admin Messaging is Needed
Sometimes, a parent may need to message a child care center administrator privately. Instead of sending an email that could be overlooked or lost, that parent can use the Procare child care mobile app to send a message that no one else will see.
For example, a teacher might use the app to let a parent know that a child needs more diapers or another change of clothes. But the teacher would not, and should not, be involved in more complex questions about tuition or checking to make sure a child’s vaccinations records are up to date.
Using this feature streamlines the process of communicating to the right person for the right questions, making it quicker and easier to get answers about topics that may be sensitive.
And daycare administrators have the option to message one family member at a time, or to message a group!
This is one way the Procare child care mobile app can help you communicate with families and run your business effectively. Let’s look at what else it can do!
Automation
What’s the number one way to streamline your daycare business and get parents involved and engaged at the same time? Automation. And this includes mobile apps.
By using a child care app, you can significantly cut down time spent on manual administrative tasks and instead focus on engaging with parents and children during peak hours like the beginning and end of the day, during pick-up and drop-off!
Child Check-In
Procare enables contactless check-in/out with the choice of using QR codes, GPS curbside or both with our child care mobile app and optional kiosks for a smoother check-in.
Reporting
Give families access to multiple reports including family and child information, family accounting, meal tracking, attendance tracking, activity management and more. By proactively providing them with the things that they usually have to ask you for, families can take more responsibility for their child by staying on top of any relevant information.
Integrated Payment Processing
Procare’s integrated child care payment processing solution cuts out the middleman and makes sure that your payments are securely delivered on time without the hassle of dealing with a third-party merchant service.
Procare’s child care mobile app takes the hassle out of child care billing with all the touchless payment options you need — electronic fund transfer (EFT), online or completely automated. You can also do an in-person point-of-sale transaction if needed.
The Procare child care mobile app was built with parents in mind, allowing for convenient online and secure payments that ensure you get paid on time.
Use All the Communication Options that Procare Offers!
When you are looking to build stronger connections with the families you serve, a friendly and easy-to-use child care mobile app is the answer.
Procare’s robust child care management solution has enhanced family engagement functionality and through the child care mobile app, you can immerse parents into their children’s day-to-day activities – from tracking developmental milestones to sharing photos and videos to enabling two-way communication.
Learn more about how parent-to-administrator messaging can improve communication with your families!
