Dorothy Russell, director of Lighthouse Baptist Daycare, has dedicated over 15 years to creating a nurturing, family-focused environment for children. Faced with outdated processes and the growing complexities of child care management, Dorothy turned to Procare in 2016.

Since adopting Procare, her center has experienced a transformation that includes eliminating administrative headaches to improving family engagement and security.

Dorothy firmly believes Procare has elevated the quality of care at her child care center and has helped solidify its reputation as a standout provider in the community.

The Challenge

Managing a child care center isn’t just about ensuring the well-being of children; it’s about balancing operational efficiency, parental communication and regulatory compliance. And Dorothy was no stranger to this balancing act. Before Procare, her team relied on outdated tools and manual processes for billing, attendance tracking and parent communication. These inefficiencies often led to missed payments, cumbersome paperwork and growing frustrations for both the staff and parents.

“Learning new software at my age was a challenge,” Dorothy said. “But I knew our outdated system couldn’t keep up with what we needed to provide for our families.” The communication gap with parents was particularly concerning. Without an app, staff often resorted to sharing personal contact details, adding unnecessary strain on privacy and professionalism. Additionally, the lack of streamlined billing processes left Dorothy buried in administrative tasks, slowing her ability to focus on what mattered most – providing outstanding child care.

Smooth Implementation

The process of integrating Procare at Lighthouse Baptist Daycare was straightforward, thanks to Procare’s easy onboarding and training videos. Dorothy appreciated the system’s accessibility, which allowed her and her team to adapt quickly, regardless of their technological expertise.

Within weeks, Procare became an integral part of the center’s operations. Parents embraced the communication app for its convenience, and staff were thrilled to no longer share personal numbers or manage manual billing processes.

Improved Parent Communication

With Procare’s family engagement capabilities, parents felt connected and reassured throughout the day. Whether it was receiving a photo of their child or an urgent update, the app strengthened trust between the center and families.

Streamlined Billing

Dorothy went from chasing payments to having every account paid, thanks to automated tuition collection. The time saved allowed her to dedicate more resources to curriculum planning and staff training.

Enhanced Security

Procare’s geofencing feature gave Dorothy visibility into arrivals and dismissals, adding an extra layer of safety for children and staff.

Staff Satisfaction

Employees felt relieved knowing they didn’t need to give parents their personal contact information. Communication via the child care mobile app ensured professionalism while maintaining strong relationships with families.

Operational Efficiency

Administrative tasks once deemed time-consuming were simplified, freeing Dorothy to focus on delivering high-quality child care.

“We no longer lose sight of the individual child in the group,” Dorothy said. “With Procare, we have more time to focus on what really matters.”